Customer Success / Executive Assistant (Remote)

Salary: R28 000 per month

Our client is a fast-growing UK property education and consulting business looking for a proactive Customer Success and Executive Assistant to join their team remotely from South Africa. This is a high-impact hybrid role combining client success management for high-ticket clients with executive support for the founder. It offers a clear career pathway towards a senior Customer Success and Coaching leadership position as the organisation scales.

What you will do

- Own the post-sale client journey, ensuring seamless onboarding and structured support for high-value clients.

- Act as the primary point of contact on Slack, delivering rapid, proactive, and professional communication.

- Monitor client progress and engagement, following up with those who fall behind and holding them accountable to their goals.

- Manage the founder's diary, meetings, communications, and follow-ups to significantly reduce their administrative load.

- Maintain and update accurate client records and tracking systems within GoHighLevel and project management tools.

- Review and organise incoming client submissions so they are clear and ready for executive review.

- Effectively delegate tasks to administrative support staff and oversee their day-to-day delivery.

- Escalate complex property or technical queries to the founder only when genuinely required.

What we are looking for

- Proven experience in Customer Success, Account Management, or Client Services, alongside strong executive assistant capabilities.

- Warm, highly articulate, and professional communication skills with strong confidence on Zoom.

- High degree of organisation, exceptional attention to detail, and a calm approach under multiple priorities.

- A proactive, commercially minded self-starter who takes ownership rather than waiting for instruction.

- Comfortable having structured accountability conversations with clients who have made significant investments.

- Low ego, adaptable, and happy working as an integral part of a lean entrepreneurial team.

- Ability to learn new industry concepts rapidly and an ambition to progress into a Coaching or Customer Success Manager role.

Nice to have

- Experience with tools such as GoHighLevel, Monday.com, and Slack.

- Exposure to online coaching, consulting, or UK property and training environments.

What is on offer

- Salary: R28 000 per month.

- Working hours: Full-time, 40 hours per week, aligned with UK working hours.

- Working arrangement: Fully remote from South Africa.

- Progression: Structured opportunity to transition into a Head of Customer Success / Coaching Manager role as the company grows.

How to apply

To apply, please submit your CV along with a brief summary highlighting your experience in Customer Success and Executive Assistant roles.